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Privacy notice
Last updated: [date of publishing]
Who we are. Risefellow is a project run by Mohamed Lotfy, who is active in recovery efforts for problematic digital use and is certified in Mental Health First Aid and trauma-informed coaching. He decides how your information is used. When Risefellow becomes a company, we will update this notice and tell you. Contact us at hello@risefellow.org about anything in this notice.
What this notice covers. The Risefellow website and its forms: the mentor application, the seeker waitlist, the quick survey and the feedback form, plus the short conversation we hold with mentor applicants. Mentors who are matched later get a separate notice covering training, background checks and sessions.
What we collect
We only ask for what we need. Fields marked optional can be left blank.
| Form | What we collect |
|---|---|
| Mentor application | Whether you apply with lived experience, as a professional or both; first name or nickname; email; country; gender; languages you could mentor in, including any you type in; the areas of lived experience you tick (porn, gaming, social media and scrolling, other); whether, for 12+ months, the habit hasn’t run your life and you have tools to share; the weekly time you could give; your answer about a background check; why you want to mentor; whether you would offer faith-informed support (optional); confirmation you are 18 or older; your consent |
| Short conversation with applicants | Notes we take during the video, voice or written-chat conversation, including your answers about the role and its terms. We do not record calls |
| Seeker waitlist | Email; first name (optional); country; preferred language; gender; what you would like help with (optional); confirmation you are 18 or older; your consent to waitlist emails |
| Quick survey | Your ticks only. No name, email or IP address is stored, so we cannot link answers to you |
| Feedback | Your message, and your email only if you choose to add it |
| All pages | The link that brought you (a channel tag, for example from Telegram) or the referral code in a mentor’s personal link; anonymous visit counts from privacy-friendly analytics that use no cookies. No advertising cookies, tracking pixels or third-party ad tools |
Sensitive information
Some answers can reveal sensitive information: the areas of lived experience you tick (including porn), what a seeker chooses on the waitlist, and whether you would offer faith-informed support. We collect these only with your explicit consent, given by a separate tick box on each form. You can withdraw it at any time, and we will delete those answers. Please don’t include health or sexual details in your free-text answers.
Why we use it, and our legal basis
| Purpose | Data | Legal basis |
|---|---|---|
| Review your mentor application and contact you about it | Mentor application | Steps you asked us to take before a possible contract; explicit consent for your areas of experience and faith answer |
| Hold a short conversation and assess fit for the role | Conversation notes | Steps you asked us to take before a possible contract |
| Plan training and same-gender matching | Gender, languages, areas, weekly time, faith answer | Our legitimate interest in running a safe service; explicit consent for the areas and the faith answer |
| Tell you when support opens and send the free 7-day guide | Seeker waitlist | Your consent; explicit consent for what you would like help with |
| Understand what else people want help with | Quick survey | Anonymous, so it is not personal data once stored |
| Improve Risefellow and reply if you asked us to | Feedback | Our legitimate interest in improving the service |
| Learn which channels work and credit referrals | Channel tag, referral code, anonymous visit counts | Our legitimate interest in running the recruitment campaign |
We never sell your data, use it for advertising or share it with advertisers.
Who sees it
Only the Risefellow team, and only what each person needs for their role. Our providers store it on our behalf under data-processing agreements: [form/database provider], [email provider], [website host], [scheduling and call tool] and [privacy-friendly analytics provider]. We share data with a background-check provider only later, and only with your separate written consent. We disclose data to authorities only where the law requires it or someone’s life may be at risk.
Where it is stored
[Region, for example the United States.] When data moves out of the UK or EU, we rely on [the provider’s standard contractual clauses or the UK and EU adequacy arrangements with the US], and you can ask us for a copy.
How long we keep it
| Data | Kept for |
|---|---|
| Mentor application not taken forward | 6 months after our last contact, then deleted |
| Mentor application taken forward | Moves to the mentor notice |
| Conversation notes | With the application, for the same period |
| Seeker waitlist | Until support opens and we have told you, or until you unsubscribe |
| Feedback | 24 months; your email is deleted once we have replied |
| Quick survey | Kept as anonymous totals |
| Channel tags, referral codes and visit counts | Kept as totals; a referral code stays with the application it came with |
Your rights
You can ask to see, correct, export or delete your data, object to how we use it, or withdraw consent. Email hello@risefellow.org and we will reply within one month. If you are in the UK, you can complain to the Information Commissioner’s Office. In the EU, you can complain to your national data-protection authority. In some US states, including California and Virginia, you have similar rights to access and deletion.
Adults only
Risefellow is for people aged 18 and over. If we learn that someone under 18 has sent us data, we delete it.
Cookies
We use no cookies for tracking or advertising, so we do not show a cookie banner.
Changes
If we change this notice, we will update the date at the top and email anyone affected by a significant change.